Refund/Return Policy:
- A minimum 15% re-stocking fee will be applied on all returned
items. This fee applies to all same day cancellations if the order has
already shipped. Restock fees will be determined by which item you have
purchased and on the terms of the manufacturers restock policies (please
email customer service to find out what restock fee applies to which
brand). All delivered/completed orders must be returned within 10
business days of delivery.
- Faucet returns or cancellations: Must be packaged with the original receipt and contents in manufacturer's original packaging and
- without showing signs of wear or damage in any way
- within 10 business days of the delivery date (after 10 business days, no returns are allowed)
- must not be a special order or a custom order - All qualifying returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting customer service. All returned products without an RGA number will be refused delivery.
- All Exchanges: Are subject to a store credit unless exchanged with a product of equal or greater value.
- All Refunds: Will be issued either directly back to the credit card
(if applicable) or by Check and sent via US Postal Service. All refund
Checks will be mailed within 2 weeks (10 business days) of notice.
- Defective Products: May be exchanged within 10 business days.
Absolutely no refunds on defective products. Exchange Only. There will
be no refunds or credits issued on installed or used products.
- THE FOLLOWING PART TYPES ARE NON RETURNABLE AND CANNOT BE EXCHANGED (See Above).
Stems
Cartridges
Spray Heads / Side Sprays
Aerators
Toilet Seats (All Bemis Products)
Handles, Buttons, Inserts
Spouts
Hoses
Strainers, Drains, Waste/Overflows
Soap/Lotion Dispensers
Washers / Gaskets
Trim Kits / Escutcheons
Rough-In Valves
Towel Bars, Hooks, Rings, Toilet Plungers
Supply Lines, Supply Arms, Hoses
Flappers, Trip Levers, Flush Valves, Ballcocks (Fill Valves)
Adapters, Fittings and Repair Kits
Tools, Shower Curtains, Shower Liners,
All Non-complete assemblies - Open Boxes
Discount and Clearance
** PLEASE MAKE SURE YOU ARE PURCHASING THE CORRECT ITEM BEFORE SUBMITTING PAYMENT **- Faucet
Shark Inc. is not responsible for return shipping costs or
international duty taxes. This includes warranty and exchange shipments.
Customer is responsible for all shipping
costs if seller is not at fault.
Faucet Shark Inc8725 Narragansett
Morton Grove, IL 60053
(931) 709-2150