How do I return an item?

Refund/Return Policy:

  • A minimum 15% re-stocking fee will be applied on all returned items. This fee applies to all same day cancellations if the order has already shipped. Restock fees will be determined by which item you have purchased and on the terms of the manufacturers restock policies (please email customer service to find out what restock fee applies to which brand). All delivered/completed orders must be returned within 10 business days of delivery.
  • Faucet returns or cancellations: Must be packaged with the original receipt and contents in manufacturer's original packaging and

    - without showing signs of wear or damage in any way

    - within 10 business days of the delivery date (after 10 business days, no returns are allowed)

    - must not be a special order or a custom order
  • All qualifying returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting customer service. All returned products without an RGA number will be refused delivery.

    - All Exchanges: Are subject to a store credit unless exchanged with a product of equal or greater value.

    - All Refunds: Will be issued either directly back to the credit card (if applicable) or by Check and sent via US Postal Service. All refund Checks will be mailed within 2 weeks (10 business days) of notice.

    - Defective Products: May be exchanged within 10 business days. Absolutely no refunds on defective products. Exchange Only. There will be no refunds or credits issued on installed or used products.
  • THE FOLLOWING PART TYPES ARE NON RETURNABLE AND CANNOT BE EXCHANGED (See Above).

    Stems
    Cartridges
    Spray Heads / Side Sprays
    Aerators
    Toilet Seats (All Bemis Products)
    Handles, Buttons, Inserts
    Spouts
    Hoses
    Strainers, Drains, Waste/Overflows
    Soap/Lotion Dispensers
    Washers / Gaskets
    Trim Kits / Escutcheons
    Rough-In Valves
    Towel Bars, Hooks, Rings, Toilet Plungers
    Supply Lines, Supply Arms, Hoses
    Flappers, Trip Levers, Flush Valves, Ballcocks (Fill Valves)
    Adapters, Fittings and Repair Kits
    Tools, Shower Curtains, Shower Liners,
    All Non-complete assemblies - Open Boxes
    Discount and Clearance

** PLEASE MAKE SURE YOU ARE PURCHASING THE CORRECT ITEM BEFORE SUBMITTING PAYMENT **

  • Faucet Shark Inc. is not responsible for return shipping costs or international duty taxes. This includes warranty and exchange shipments.


Customer is responsible for all shipping costs if seller is not at fault.


Faucet Shark Inc

8725 Narragansett
Morton Grove, IL 60053
(931) 709-2150